Welcome To Here To Help

Here to help

PAYMENT

We accept all major credit and debit cards via the Paypal secure online payments system and you do not need a paypal account to pay by this method. Once your payment is confirmed you will receive an order confirmation from Pepeloves.

SHIPPING

Each order is sent directly from Pepeloves HQ or directly from the manufacturer that we work with. As such, items within the same order will have separate shipping costs. Charges and delivery schedules will vary between items. We always ensure that all shipping costs are competitive.

Orders shipped to customers direct from the supplier will be shipped via their usual standard shipping methods. We always aim for this to be within 7 days from confirmation of order.

UK SHIPPING

Orders shipped directly from Pepeloves will be shipped via standard UK 1st Class Royal Mail. Larger parcels will be shipped via a parcel service.

FREE UK DELIVERY ON ALL ORDERS: £180 and above

All UK orders of £180 and above will be sent via secure standard post or via a parcel service

EUROPEAN SHIPPING

STANDARD DELIVERY
Your order will be shipped via European standard delivery service that is available for all European countries.

FREE EUROPEAN DELIVERY ON ALL ORDERS: £200 and above

All European orders of £200 and above will be sent via standard European Signed For Post .

Pepeloves offers European delivery to:

Austria, Armenia, Andorra, Albania, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungry, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine.

REST OF THE WORLD SHIPPING

Pepeloves will ship to anywhere in the world.  Please email julie@pepeloves.co.uk for a quotation.

FREE SHIPPING TO THE REST OF THE WORLD ON ALL ORDERS: £250 and above

All Rest Of The World orders of £250 and above will be sent by standard International Signed For Post.

Pepeloves will not deliver to any PO Box addresses

Please be aware that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from Pepeloves. We are unable to offer any assistance or advice if either issue arises.

International parcels are sent via Royal Mail International Signed For. Please ensure that there will be somebody available at the delivery address who will be able to provide a signature for your parcel.

In line with our pricing policy, all prices include VAT (where applicable).   

RETURNS

We hope you will be completely delighted with your order. However if for any reason you are not, we are happy to offer a refund, exchange or replacement as long as you return it to us within 28 working days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.

For standard items, you have 7 days, from receipt of goods, to notify us and you must return goods at your own cost within 14 days of receiving the item.

If you wish to organise a return, exchange or refund of any item, please contact us at julie@pepeloves.co.uk and we will provide you with the relevant instruction.  Please quote your order number in your email message.

If any item is received damaged or faulty, you must please contact us within 48 hours at julie@pepeloves.co.uk and we will provide you with the relevant instruction.  Please quote your order number in your email message.

You must return items unused, in a saleable condition and in the original packaging that you received them with. Please leave any labels attached. You should use a ‘signed for’ delivery method and obtain proof of postage as Pepeloves and our associates cannot be held responsible for items that go missing.

Please note these exemptions to the standard returns procedure, as the following items are likely to be non-returnable and non-refundable. These are personalised products, perishable products, such as treats, and liquid grooming products

Privacy Policy

At Pepeloves we understand how important keeping its customers personal and payment information privates is and we take it very seriously.  None of the information we collect from you via our site is shared or sold. It is used strictly by only Pepeloves in order to operate our business and process payments.

IP Addresses and Cookies

Pepeloves uses cookies on its web site to collect information about your browsing and shopping behaviour. By using this site you consent to us using the cookies described in the Cookie Policy.
Our primary purpose in using your data is to provide you with your order. We may analyse your data (or provide your data to agents who are contracted to supply services to us) to create a data profile to enable us to provide a better service to you.
We will keep all your personal information provided by you confidential except that we may use personal information for any of the following purposes:

  • Administration, general correspondence, support, profiling and processing (including personalising the Site for your use);
  • Contacting you to register your use of the Site, to advise you of any special offers, to notify you of new features or to resolve any queries you or we may have regarding us or the Site or its use;
  • Responding to any requests or queries from you;
  • Profiling you and the users of the Site;
  • Contacting you to notify you of other services or products that might be of interest to you (although you can elect not to receive any of these at any time by contacting us as set out below); and
  • Subscribing you to our newsletters or email alerts or online surveys (although you can unsubscribe from these at any time by contacting us as set out below)

Data Protection

By Law we are required to obtain your consent to processing your data. We will assume that you have given your consent to the uses outlined above if you provide us with any data via our web sites or via replies to advertisements. You can advise us that you wish to withdraw your consent by sending us an email explaining the situation to julie@pepeloves.co.uk